Frequently Asked Questions
Is pilates covered by my health fund?
No pilates studio can rebate pilates classes. Some physiotherapist may rebate private classes; however, this is listed under the item of physiotherapy and not pilates.
What is the cancellation policy?
Due to the small class sizes offered at Pace Pilates spots are limited and in high demand. If you are unable to attend your class please ensure you cancel 12 hours before the class’s scheduled start time to avoid a cancellation fee.
Late cancellation will result in a $10 fee, automatically charged by our payment platform Momence. The late-canceled class will then be returned to your account.
No-shows will be treated the same as late-cancellations. Late-cancellations and no-shows on public holidays will results in the $10 fee and no replacement class.
How do I view my class bookings?
You can view your booked classes on your mind-body account. Login into your account by clicking here and view your ‘schedule’
What if I can no longer make a class?
If you can no longer attend class that’s ok, however; you must cancel your session 12 hours before it begins to avoid the $10 late cancellation charge.
Can I cancel my membership early?
6-month memberships can not be cancelled until the 6-months have been fulfilled. Once the 6 months have been fulfilled you have the option of rolling it over, at which stage you will then be able to cancel it at any time.
6-week memberships can not be cancelled until the full 6 weeks are up. It does not matter if it is the first 6-week block purchased or a subsequent block.
Can I participate?
Pace Pilates welcomes participants of all levels, from beginners to pilates enthusiasts. Our classes are tailored to accommodate various needs, including modifications for pre and post-natal clients, as well as individuals with injuries or pain. Please email info@pacepilates if you any limitations, and we will ensure appropriate adjustments are made.
Is there parking?
Ample parking is available near Pace Pilates. You'll find two one-hour bays right in front of the studio, three designated bays labelled "Guest and Pace parking" in the Lucent building garage, as well as additional parking spaces across the road in front of the Claremont Swimming Pool gate and/or entrance.